Why Testing Delivers Better Experiences and Secures Your Future

There are plenty of reasons you may want to test how your network is performing. It could be to ensure you meet funding obligations or service-level agreements or to resolve technical issues. However, the most important reason is to validate the quality of your subscribers’ experience.
 

Testing your network performance isn’t just about checking off boxes for compliance or resolving tickets. It’s about validating the quality of your subscriber experience—every day, at every touchpoint. When you’re aiming to transform from a broadband service provider (BSP) to a broadband experience provider (BXP), testing becomes your frontline defense against churn and dissatisfaction.
 

Effective testing starts at installation and never stops. From the core network through the OLTs and ONTs to in-home Wi-Fi, every component needs to be measured. Consistent, comprehensive testing helps ensure that every subscriber receives the performance they expect, now and in the future.

Connect the Dots Across the Subscriber Journey

That’s why, at Calix, we’re bringing everything together with Calix Cloud®. Our latest cloud innovation—Calix Speed and Performance Insights—provides a unified view of network testing across the entire subscriber journey. It helps you rapidly identify issues, resolve them faster, and ensure your subscribers are always getting the experience they expect. Using this breakthrough solution, you can:

• Run network-wide speed tests on demand. Use Calix Operations Cloud to perform ONT speed testing, automate FCC compliance reporting, and establish a baseline of service quality via always-on background tests.
  
  
• Validate installs and upgrades in real time. With the Calix Field Service App and test servers, your field technicians can confirm service quality during installations, repairs, and upgrades right on the premises.
  
  
• Resolve issues faster with smarter support. Empower your customer service team to run tests directly from Calix Service Cloud. They’ll diagnose problems more accurately, achieve more first-call resolutions, and reduce escalations.
  
  
• Leverage subscriber self-service insights. When subscribers run speed tests via the CommandIQ^® or CommandWorx™ apps, support teams instantly see results. If performance dips below expectations, you can step in before the subscriber notices an issue.

Turn Test Data Into Service Differentiation 

These insights allow you to analyze test results more effectively, helping your teams quickly identify and proactively resolve issues. For example, daily background tests are integrated into the Operations Cloud reporting dashboard to reveal performance trends at a glance—highlighting problems that may otherwise go unnoticed.
 

With this foundation of real-time visibility and service assurance, BSPs can go beyond connectivity. You’re equipped to launch innovative services, deepen subscriber loyalty, and unlock new revenue streams—with the confidence that your network can deliver.
 

Discover how leveraging Calix Speed and Performance Insights can transform the subscriber experience. Check out our new infographic.